Contact Cell Pay Us Customer Service
Cell Pay Us Phone Numbers and Emails
Customer Service Number:
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(681) 235-5729
Customer Service:
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(256) 667-6054
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(281) 408-4237
Cell Pay Us Email:
Contact Information
Cell Pay Us Website:
Cell Pay Us Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 am - 9 pm CST
Saturday - Sunday: 10 am - 8 pm CST
Cell Pay Us Customer Service Reviews
Paid my bill never received a confirmation number..my money went into a prepaid account and I'm being told there is nothing to be done
Esta página es lo peor de lo peor , débito el dinero del banco ha pasado más fe 3 días y no regresan el dinero y tampoco activan el plan. No tienen un canal para llamar y hablar con un operador solo por medio de un robot en el chat el cual no da solución de nada no los recomiendo para nada
How Good is Cell Pay Us's Customer Service?
Summary of Cell Pay Us Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Cell Pay Us?
Payments and Charges Question:
- “Payment”
- “I paid my bill phone still not on”
- “Did not authorize payment as I did not sign up with you. I have had payments taken out of my bank account - on 3/8/24 $99.84 and $60.24-- on 3/22/24 $60.24. Please tell me how you obtained my information. Thank you.”
Refund Question:
- “Refund”
- “Refunds”
- “Refund i pay twice”
Activation/ Cancellation Question:
- “I want to cancel automatically payments.”
- “Cancel this cell pay”
- “Necesito el reembolso de mi dinero de un pago que hice para mí línea y mí línea pues cancelada, por esa razón la línea no fue pagada y necesito el reembolso”
Account Question:
- “Took to much money in my account”
- “You took money out my account”
- “They took money from my account and didn't activate the phone”
Product/ Service Question:
- “Because I paid for a phone and they didn't connect it”
- “My phone not working”
- “I pay for internet, I haven't found internet yet, how can you help me?”
Staff Question:
- “Customer service”
- “No service”
- “I paid to restore my son service and the payment never updated and they was supposed to refund my money by today and it's still kept in my account”
Request for Information Question:
- “About a charge”
- “Find out charges”
- “Trying to see did my payment go through”
Cards Question:
- “My credit card had been stolen!!!! The jackoffs that stole it charged you guys on my card. My card now is canceled !!! I got nowhere trying to reach you guys.”
- “Need the pin number”
- “PIN number”
Shipping and Delivery Question:
- “I paid and I haven't received my recharge”
- “I didn't get my refill”
- “Por que hice una recarga y no me la validaron y me quitaron el monto de mi tarjeta y no ha llegado la recarga”
Return/ Replace Question:
- “I want change my plan”
- “Return of funds”
- “Change my plan”
Other Question:
- “No me han recargado mi pago”
- “Pay my phone and it's still not on”
- “I made a transfer successful but not drop”
Compare Cell Pay Us To
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